the upside FAQ


What is our process for consignment?

As a seller you earn 60% of the sale price.

You can get started right away HERE 

Follow instructions to our drop down menu and enter all of your items, if we accept a designer it will be in the drop down menu and all items must be from the past 5 years and in NEW > Gently Loved condition. Photos are not necessary as long as items fall within those parameters. If you have any questions about a specific item email: [email protected] prior to shipment – anything we receive outside of our accepted standards will be shipped back to you at your cost or donated on your behalf.

You can pack & ship your items your items for FREE if located outside of Calgary, once your items are submitted a shipping label will be sent to you in another email, affix this to your package and take it to any Canada Post. Packages are insured but please make sure to pack appropriately, we cannot guarantee how gentle the post handles packages.

If you are located in Calgary you can drop off to us at our interim warehouse location, address HERE

Once items have been received they are processed, photographed, priced and uploaded to our site. We work very hard to get this done ASAP but allow up to 30 days to see all of your items live on the site. The majority of in demand items sell within 30 days of being on the site but sometimes seasonality can affect that.

If you would like an item(s) back within our 6 month contract (starting from the day and item is published to the site) it is a $25 admin fee, outside of the 6 months it is free off charge (seller responsible fo return shipping). We do not donate items after the 6 months but they continue to be listed for sale until otherwise notified.

Any other questions feel free to contact: [email protected] or call 1-844-UPSIDE1

What happens if my items do not sell?

In the Consignment Terms the contract between the upside and the seller is 180 days. At the end of the Consignment Period, the consignor is responsible to contact the upside if they would like their items returned.  Otherwise item(s) will remain on the site for sale, if at some point in time we feel and item will not sell anymore given its time on the site we will contact the seller a minimum of 2 times. If we do not hear anything back we reserve the right donate them to charity.

In the event the consignor requests their items PRIOR to the end of the Consignment Period, the consignor shall pay to the upside an administrative handling fee of $25 per item to cover the costs of transporting, storing, cataloguing and photographing. In either event, the cost to return (i.e. ship) the items will be borne by the consignor.

Once I request payment for my owed commissions how long until I receive it?

Cheques are written and sent out on the 30th of every month and are only provided after the 10 day return window after being sold. If your commission does not reflect everything in your account, this is likely why and your remaining commission will be held until the next pay period. To receive a cheque, please make a request with your full name and address under your Wallet in Account Dashboard.

Cheques have a $5 handling fee.

Alternatively, you can request e-transfer payment which will be paid out once all items are outside of our 10 day return and you are in the front of the queue depending on volume due to Interac limits it is usually a 3-4 week turnaround.

E-transfers have a $2 handling fee.

Any questions? Contact: [email protected]

How do I see which of my products has sold?

To access reports on your products under My Account you will see the Consignment tab after you have logged in to your account.

Here you will be able to see a list of which products have sold and which are still for sale, you can also see when and for what price they sold for.

Shop anytime with your credits at checkout!

How do I receive payment as a site credit?

All commission will be accessible on your Wallet under your Account

If you have questions about the status of your credits contact: [email protected].

Hoping for charitable options in regards to your commission? Connect with us today to learn more at [email protected]

How do I consign?

Go to consign and follow the instructions. You can choose to have a FREE in-person pick up (currently available only in Calgary) or ship for FREE within Canada.

Any questions please contact: [email protected]

Do you accept swimsuits?

We only accept swimsuits that are brand new with tags and on our designer list.

Do you accept wedding dresses?

We currently do not accept wedding dresses.


I live in Calgary but would still like to buy online, how do I bypass the shipping costs?

Enter the code PICKUP at checkout and we will hold your item for up to 30 days. You can schedule a pickup from Monday to Saturday 10-4PM at our interim office The Flamingo Block: 229 11th Ave SE Unit 250 or by contacting [email protected].

Do you ship internationally?

We ship to the United States for an additional shipping cost, and all items are non-refundable. Learn more about shipping & returns.

For countries outside of the United States & Canada please contact: [email protected] for more information about shipping rates.

Can I put an item on layaway?

Yes, you can do layaway on items that are over $900 in price.

You can also now checkout with Paybright as an option allowing you to buy now and pay later with 4 easy monthly payments. To learn more, click here.

Questions contact: [email protected]

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