the upside FAQ

Consignment

What percentage do I earn?

As a seller you earn 60% of the sale price. This is ~20% higher than traditional consignment stores. 

What happens if my items do not sell?

The contract between the upside and the seller is held for 180 days, as specified in the Consignment Terms. At the end of the Consignment Period, the consignor is responsible to contact the upside if they would like their items returned.  If we do not hear from the seller via email or phone we reserve the right to either continue to sell the items or to donate them to charity (the consignor will be contacted prior to donation). In the event the consignor requests their items PRIOR to the end of the Consignment Period, the consignor shall pay to the upside an administrative handling fee of $25 per item to cover the costs of transporting, storing, cataloguing and photographing. In either event, the cost to return (i.e. ship) the items will be borne by the consignor.

Once I request payment for my owed commissions how long until I receive it?

Cheques are written and sent out on the 30th of every month and are only provided after the 10 day return window after being sold. If your commission does not reflect everything in your account, this is likely why and your remaining commission will be held until the next pay period. To receive a cheque, please make a request with your full name and address.

Cheques have a $5 handling fee.

Alternatively, you can request e-transfer or a PayPal payment which will be paid out once all items are outside of our 10 day return window with usual wait times lasting up to 2-3 weeks depending on volume. In order to receive an e-transfer you must make a request, for a PayPal payment you must provide your PayPal email address within this request.

E-transfers have a $2 handling fee.

Any questions? Contact: info@shoptheupside-com

How do I see which of my products has sold?

To access reports on your products, visit the Consignment History tab after you have logged in to your account. Here you will be able to change your payment settings, request a payment, and see a list of which products have sold and which you are still owed on.

How do I receive payment as a site credit?


All commission will be accessible on your Wallet under your Account. Please be advised, since our website has been updated all previous commission history may still by propagating. If you have questions about the status of your wallet, please contact: consignor@shoptheupside.com.

Hoping for charitable options in regards to your commission? Connect with us today to learn more at info@shoptheupside.com.

How do I consign?

First, you need to create an account. Next, go to consign and follow the instructions. You can choose to have a FREE in-person pick up (currently available only in Calgary) or ship for FREE within Canada.

Any questions please contact: info@shoptheupside.com

Do you accept swimsuits?

We only accept swimsuits that are brand new with tags and on our designer list.

Do you accept wedding dresses?

We currently DO NOT accept wedding dresses.

Purchasing

I live in Calgary but would still like to buy online, how do I bypass the shipping costs?

Enter the code PICKUP at checkout and we will hold your item for up to 30 days. You can scheduled a pickup from Monday to Friday by contacting yvonne@the-upside.ca, or drop-in Saturdays between 11am – 4pm (our Saturday Warehouse shopping hours).

Do you ship internationally?

We ship to the United States for an additional shipping cost, and all items are non-refundable. Learn more about shipping & returns.

For countries outside of the United States & Canada please contact: info@shoptheupside.com for more information about shipping rates.

Can I put an item on layaway?

Yes, you can do layaway on items that are over $900 in price.

Upon checkout enter code LAYAWAY – this will prompt you to pay 30% of total price including GST & shipping.

You then have 3 months to contact lauryn@shoptheupside.com to pay the remainder in a maximum of two payments (1 per month). Upon receipt of full payment your purchase will be shipped.

Any questions? Contact: info@shoptheupside.com

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