the upside FAQ

Consignment

What is our process for consignment?

Go to consign and follow the instructions. Consignment pick ups are available in the Calgary & Toronto area. You can ship for FREE from everywhere else in Canada.

As a seller you earn:

50% of the sale price when items are listed for less than $500

60% of the sale price when items are listed between $500- $5000

70% of the sale price when items are listed for more than $5000

You can get started right away HERE 

Follow instructions to our drop down menu and enter all of your items. If we accept a designer it will be in the drop down menu and all items must be from the past 5 years and in NEW > Gently Loved condition. Photos are not necessary as long as items fall within those parameters.

If you have any questions about a specific item email: [email protected] prior to shipment – anything we receive outside of our accepted standards will be shipped back to you at your cost or donated on your behalf.

You can pack & ship your items your items for FREE from anywhere in Canada. For larger submissions we have a consignment concierge service currently available in Calgary and Toronto and area.

Is shipping your items once they are submitted a shipping label will be sent to you in another email, affix this to your package and take it to any Canada Post. Packages are insured but please make sure to pack appropriately, we cannot guarantee how gentle the post handles packages.

If you are located in Calgary you can drop off to us at our retail & warehouse location, address HERE

Once items have been received they are processed, photographed, priced and uploaded to our site. We work very hard to get this done ASAP but allow up to 30 days to see all of your items live on the site. The majority of in demand items sell within 30 days of being on the site but sometimes seasonality can affect that.

If you would like an item(s) back within our 8 month contract (starting from the day and item is published to the site) it is a $40 admin fee, outside of the 8 months it is free of charge (seller responsible for return shipping). We do not donate items after the 8 months but they continue to be listed for sale until otherwise notified.

Any other questions feel free to contact: [email protected] or call 1-844-UPSIDE1

What happens if my items do not sell?

In the Consignment Terms the contract between the upside and the seller is 8 months. At the end of the Consignment Period, the consignor is responsible to contact the upside if they would like their items returned.  Otherwise item(s) will remain on the site for sale, if at some point in time we feel an item will not sell given its time on the site we will contact the seller a minimum of 2 times. If we do not hear anything back we reserve the right donate them to charity.

In the event the consignor requests their items prior to the end of the Consignment Period, the consignor shall pay to the upside an administrative handling fee of $40 per item as an administrative fee. In either event, the cost to return (i.e. ship) the items will be borne by the consignor.

Once I request payment for my owed commissions how long until I receive it?

You can shop anytime with your credits at checkout.

Cheques are written and sent out on the 30th of every month and are only provided after the 10 day return window after being sold. To receive a cheque, please refer to your Account Dashboard. Cheques have a $5 handling fee.

E-transfer payments will be paid out once all items are outside of our 10 day return window and you are in the front of the queue depending on volume. Due to Interac limits it is usually a 3-4 week turnaround. E-transfers have a $2 handling fee.

Any questions? Contact: [email protected]

How do I see which of my products has sold?

To access reports on your products under My Account > Previous Consignments. Here you will be able to see a list of which products have sold and for how much as well as what is owing to you.

Can you consign if from the USA?

Unfortunately you cannot sell with us if you are located in the US but you can purchase and all sales are in Canadian dollars.

Do you accept wedding dresses?

We currently do not accept wedding dresses.

Purchasing

Can I pick up items? I live in Calgary.

Select LOCAL PICKUP at checkout under shipping options and we will hold your item for up to 30 days. You can schedule a pickup from Monday to Saturday 10-4PM at #10, 239 10 Ave SE, Calgary AB or by contacting [email protected].

Do you ship internationally?

We ship to the United States for an additional shipping cost, and all items are non-refundable. Learn more about shipping & returns.

For countries outside of the United States & Canada please contact: [email protected] for more information about shipping rates.

Can I put an item on layaway?

At checkout choose Paybright which allows you to buy now and pay later in flexible installments. To learn more, click here.

Questions contact: [email protected]

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